EETI Global Support

Global Support

eGalax_eMPIA Technology Inc. (EETI), maintains dedicated field application engineering (FAE) teams structured across major international markets, operating directly as well as collaboratively with its regional partners to provide technical support to our global customer base.

These specialised regional groups provide focused technical coverage tailored to specific territories, ensuring prompt and localized assistance wherever our technology is deployed.

Our engineering team works side-by-side with clients across every phase of system integration—from initial concept and circuit design, through to system installation, fine-tuning, software integration to aftersales troubleshooting. Whether you are integrating a new touch panel design or resolving complex operational challenges, our dedicated technical team is available to assist.

For direct technical inquiries, system support, or engineering guidance, please contact our global FAE team at touch_fae@eeti.com.

For general product information, commercial inquiries, or local distribution assistance:
• Reach our sales department directly at touch_sales@eeti.com.
• Alternatively, get in touch with a certified EETI partner located within your area.

Certified Partners: CSP & CTS

To ensure high standards of localised support and technical service, EETI operates a global partner certification scheme.

• EETI Certified Service Partner (CSP)
An EETI Certified Service Partner (CSP) is an official product dealer possessing extensive expertise across the complete EETI product line. CSPs are fully qualified to assist clients in selecting the optimal touch solution and designing integrated touch systems tailored to specific application requirements.

CSPs undergo a rigorous selection process and are evaluated annually. Only accredited partners receive the official annual certification award at the end of each year, recognising them as a trusted EETI partner for the subsequent twelve months.

• EETI Certified Technology Supporter (CTS)
An EETI Certified Technology Supporter (CTS) is a specialised technical partner trained directly through our internal certification programme. CTS partners possess deep familiarity with EETI’s proprietary utility software tools and are fully capable of executing production-ready firmware tuning for industrial-grade projects.
Occasionally, CTS partners interoperate with EETI’s engineers as a joint team to support high-requirement projects.

CTS candidates are vetted and awarded on an annual basis to ensure continuous technical proficiency, granting them certified partner status for one year upon successful evaluation.

Additional Policy & Governance Information

For administrative disclosures, operational parameters, data handling guidelines, and standard operating compliance routines, please visit the EETI Policy page.

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Please feel free to contact us for more information.
touch_sales@eeti.com
touch_fae@eeti.com

11F., No.302, Rueiguang Rd., Neihu District, Taipei City 114, Taiwan
T: +886 2 8751 5191
F: +886 2 2797 8808